The Alarm Signal Receiving Centre of Millenguard Security is equipped with state-of-the-art hardware. It features digital, analog and VoIP (voice over IP) phone lines, while connected to the internet through the centerline of AVMap. The staff members receiving the alarm signals are accredited and highly experienced members of Millenguard Security, who evaluate and act accordingly, in order to ensure security information management and proper evaluation of signals (separation of false signals, risk assessment) for proper prioritization of actions to be taken.

In collaboration with the experienced installation staff of Millenguard, the Alarm Signal Receiving Centre fully leverages the clients’ alarm system, providing many functions additional to the usual.

Type of signals

  • Burglary and positioning (band)
  • Alarm disarm (timeout or disarming)
  • User identification (based on different access codes) System arm / disarm
  • Alarm disarm under threat (threat code)
  • Panic (from keyboard or panic button)
  • Call for medical help
  • Call for fire
  • Signal from fire sensor
  • Signal from periodic monitoring of proper telephone line operation
  • Signal after line reset
  • Zones excluded (bypass) when arming the alarm
  • Unauthorized access to parts of the alarm
  • Power outage and restoration
  • Battery backup system status

Operators’ actions

Upon receiving an alarm signal, operators conjointly control the alarm zones and assess the level of risk. If the signal comes from using the alarm keyboard, the panic button or the fire sensors, then the signal receives the outmost priority. The actions which follow based on the protocol required and the company – client contract are:

  • Contact the Police or call the duty officer of the nearest Police Department
  • Κλήση της Πυροσβεστικής, ή του ΕΚΑΒ
  • Contact the Fire Brigade, a first aid ambulance or the Millenguard Security Supervisor and based on the company – customer contract, activate first responders
  • Contact the emergency call individuals indicated by the customer
  • Report on the actions enforced by the Police, the Fire Brigade or First Aid response

Additional Features of the Alarm Signal Receiving Centre

The Alarm Signal Receiving Centre, by making use of state-of-the-art platform software is also able to provide:

  • Direct information about the events and an assessment of the actual situation
  • Information about the security system handling and operation of each customer
  • Signal and actions status report by mail, fax or e-mail, on a weekly or monthly basis
  • An archive of signals and actions for up to 9 months
  • Daily monitoring system status and alarm information report on problems tackled
  • Remote programming of most types of alarm

Why Millenguard?

  • We established a series of innovations
  • We follow International Standards
  • We created the new Guard model
  • We always adapt to your needs

 

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Why Executive Club?

 

 

If you have selected for your company the Executive Security Services, enjoy unique privileges for you and your family.

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Information Department

The Information Department of Millenguard Security provides with timely and valid data both the Security Director and all individual Officers. Indicatively:

  • Receives and evaluates all daily reports from guards and supervisors
  • Gathers information about the areas guarded by Millenguard
  • Evaluates primary information and public announcements (e.g. strikes’ impact, VIP arrivals)
  • Monitors events, local conditions, important dates (e.g. demonstrations, anniversaries)
  • Calculates, on a daily basis, indicators of risk by region and target
  • Informs the Millenguard Operations Centre and the client on remarkable elements during the day

Security seminars

Self-defense and survival techniques

The seminar provides with the essential theoretical and practical knowledge to deal with difficult situations that can happen to all of us.

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With the force of AVMap Group of Companies...

Millenguard Security, a member of the Greek AVMap Group of Companies, adopts all models of quality and environmental protection and is a pioneer on issues of operational organisation, use of new technologies and support (after sales).